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Frequently Asked Questions

View our most frequently asked below for answers at your fingertips.

Should I choose synthetic or human hair ponytail extensions?

Our synthetic ponytails are most-loved by our customers as they are high quality, affordable and easy to maintain. Although they come pre styled - You have the ability to heat-style up to 200 degrees.

What is your best selling ponytail hair extension?

Our Boujee Curl 28” is one of our bestselling ponytail extensions. It's pre-styled with natural, beautiful curls and can be easily attached with a drawstring for a secure fit. This is the only ponytail you'll need for a glamorous look!

What different types of ponytail extensions are in your collection?

We have 3 different ponytail styles including Boujee Curl”, I’m So Wavy”, and Straight Up. You can also custom order a more desired length being shorter or longer.

What colour options do you offer for your ponytail extensions?

Our ponytail extensions come in a wide range of colours to match any hair shade. We offer classic shades like black, brown, and blonde, as well as highlighted options. You can see all the colours available, or if you're not sure which Boujee shade suits you best, use our free Colour Match service!

Where do you ship?

Bad & Boujee Hair products are available for shipping across Australia and New Zealand

How long does shipping take?

If you opt for standard delivery (which is a trackable service) at the checkout you will receive an estimated delivery date usually between 2-5 Business Days. Please note, this is not a 100% guaranteed service and sometimes delays can occur which are beyond our control.

Do you offer same day collection?

Same day collections are available if items are in stock. All collections must be scheduled, any changes to arrangements please let us know as soon as possible.

Do you take Afterpay?

Afterpay card can be used at checkout via Apple Pay or google pay wallet. Please note that Afterpay will be fully integrated directly on our website soon.